Delivery Information

Delivery Time: Delivery within Kuwait is completed within 24 to 48 hours after completing the order, depending on the number of orders received.
Order Processing: Orders placed before noon will be shipped on the same day. Orders placed after noon will be shipped the next business day.
Possible Delays: We strive to ensure all orders are delivered on time. However, some delays might occur due to the distance of the area or the logistics of the shipping company.
Order Tracking: After placing your order, you can track its status by logging into your account, going to the homepage, clicking on your name, and then selecting "View Order History." Additionally, a tracking link will be sent via SMS by the shipping company.
Delivery Hours: Orders are delivered during working hours, from 08:30 AM to 05:30 PM.
Failed Deliveries: If the shipping company is unable to find you at your address (e.g., if you are not present or the address is incorrect), a note will be left indicating that you can pick up your package from the nearest branch. If you do not collect your package within three days, it will be returned to us.

Delivery Time: Shipping to Gulf countries is completed within 2 to 5 days from the date of completing the order, depending on the shipping areas.
Shipping Carrier: External shipments are carried out by DHL-Express.
Order Tracking: After placing your order, you can track its status by logging into your account, going to the homepage, clicking on your name, and then selecting "View Order History." Additionally, a tracking link will be sent via SMS by the shipping company.
Delivery Hours: Orders are delivered during working hours, from 08:30 AM to 05:30 PM.
Failed Deliveries: If the shipping company is unable to find you at your address (e.g., if you are not present or the address is incorrect), a note will be left indicating that you can pick up your package from the nearest branch. If you do not collect your package within three days, it will be returned to us.

Included Regions: We offer shipping to most countries worldwide, including all European countries, the UK, all North and South American countries, most Arab countries, and some Asian countries.
Delivery Time: Delivery times vary depending on the destination country and conditions, but typically range between 5 and 15 days.
Shipping Carriers: We partner with reputable shipping companies such as UPS, FedEx, DHL, Aramex, GLS, and EMS (unless a specific carrier is requested by the customer and approved by us).
Possible Delays: Occasionally, shipping may be delayed due to circumstances beyond our control. For international orders, returns, refunds, or exchanges are not accepted for this reason.
Order Confirmation: We confirm all international orders via WhatsApp before shipping to ensure accuracy.
Responsibility: Once your address is provided and confirmed, Black Line is not responsible for any issues that arise. However, we are committed to offering the best possible support and services to our customers.

Responsibility: Some international parcels may be subject to customs duties and taxes as determined by your country's government. Customers are responsible for any customs duties or taxes imposed by their country.
Customs Policies: Customs policies vary from country to country, and we cannot predict whether they will apply to your order. Please check your local customs office for more information.

For any shipping-related inquiries or issues, please contact us via WhatsApp for assistance.

This detailed delivery information ensures clarity and transparency for our customers regarding our shipping processes and policies.